This website, mobile application and related services ("Services" or “SENSER”) is owned and operated by AMORPHA LIMITED, a company registered in London, UK. AMORPHA LIMITED is the controller of your personal information for the purposes of applicable data protection laws unless otherwise stated in this Policy. We are committed to protecting your privacy and have developed this Privacy Policy to describe to you our practices with respect to the personal information we collect from users of the Services we provide.
This Policy applies only to users residing in the United Kingdom and only to personal information collected by us through the Services. This Policy does not apply to records relating to job applicants or employees, or to any third-party websites, applications, products, or services that are not owned or operated by us, including third-party websites, applications, or social media platforms that may be accessed through links, plug-ins, widgets, or similar technologies provided through our Services. Your interactions with such third parties are governed by their own privacy policies and terms. We encourage you to review those policies carefully.
If you have any questions, concerns or complaints about our privacy policy or data collection, processing practices, or if you would like to report any security breach to us, please send an email to the following address: support@senser.net.
This Policy will help you understand the following contents:
1. How We Collect and Use Your Personal Information
When you use our Services, some of the information we collect is provided by you, some is collected automatically, and some may be collected from other sources. Our data collection will be limited to what is appropriate, relevant and reasonably necessary.
We will collect and use your personal information in accordance with the principles of legality, legitimacy, necessity, and transparency, based on the purposes stated in this Policy. If we use your personal information for other purposes not specified in this Policy or collect your personal information for other specific purposes, we will inform you in a reasonable manner and obtain your consent if required by laws and regulations.
1.1 Information You Provide Directly
The functions of SENSER include purchasing products, account management, newsletter subscription, customer support, and order fulfillment. To provide these functions and services, we may collect and process certain personal information as described in this Policy. If you refuse to provide the following information, we may be unable to provide the corresponding services or functionalities.
| No. | Collection Scenario | Categories of Personal Information | Purpose of Processing | Legal Basis | Consequences if Not Provided |
|---|---|---|---|---|---|
| 2.1.1 | Purchase of Goods | Email address, name, shipping address, billing address, phone number, payment information, order details | Process orders, arrange payment, deliver products, provide after-sales services, fraud prevention, comply with legal obligations | Performance of a contract; Compliance with legal obligations; Legitimate interests (fraud prevention) | We may be unable to process or fulfill your order. |
| 2.1.2 | Identity Verification and Customs Clearance | Consignee name | Customs declaration, import/export compliance, shipment delivery | Compliance with legal obligations; Performance of a contract | We may be unable to complete customs clearance or deliver your order. |
| 2.1.3 | Account Registration | Email address, password, name, phone number | Create and manage your account, authentication, account recovery, security | Performance of a contract | You may not be able to register or access account-related features. Guest checkout remains available. |
| 2.1.4 | Optional Profile Information | nickname, other profile details | Personalize your account experience | Consent | Your account will remain functional but certain personalization features may be unavailable. |
| 2.1.5 | Marketing Subscription | Email address, country/region | Send newsletters, personalized marketing, measure campaign effectiveness | Consent (where required); Legitimate interests (measuring campaign effectiveness) | You will not receive marketing communications. |
| 2.1.7 | Customer Support | Contact details, account information, order information, communications, uploaded materials | Respond to inquiries, warranty, returns, dispute resolution | Performance of a contract; Compliance with legal obligations; Legitimate interests (responding to enquiries) | We may be unable to investigate or resolve your request. |
1.2 Information We Collect Automatically
On the premise of complying with laws and regulations, to ensure the security, stability, and proper functioning of our Services, we may automatically collect certain information when you access or use the SENSER website, mobile applications, or related services. Some of this information, when considered alone, may not directly identify you as an individual; however, when combined with other information we hold or obtain, it may be capable of identifying you. In such cases, we will treat and protect this information as personal information in accordance with applicable laws and this Policy.
| No. | Collection Scenario | Categories of Personal Information | Purpose of Processing | Legal Basis |
|---|---|---|---|---|
| 2.2.1 | Device and Technical Information | IP address, device identifiers, browser, OS, language, cookies | Maintain security, provide services, troubleshoot, fraud prevention | Legitimate interests ((maintaining the security); Performance of a contract; Consent for non-essential cookies |
| 2.2.2 | Usage and Activity Information | Browsing history, viewed products, clickstream, session data | Analytics, personalization, improve services | Legitimate interests (developing our services); Consent where required for analytics cookies or similar technologies |
| 2.2.3 | Security and Fraud Prevention | Login attempts, device characteristics, diagnostic logs | Detect fraud, protect accounts, ensure security | Legitimate interests (protecting our Services against fraud, abuse, unauthorized access, and other security threats); Compliance with legal obligations |
1.3 Information We Receive from Third Parties
Subject to applicable laws, we may obtain personal information about you from third-party sources to facilitate our business operations, provide our Services, and improve user experience.
| No. | Collection Scenario | Categories of Personal Information | Purpose of Processing | Legal Basis |
|---|---|---|---|---|
| 2.2.1 | Payment Service Providers | Payment confirmation, transaction ID, billing information | Process payments, fraud prevention | Performance of a contract; Compliance with legal obligations |
| 2.2.2 | Logistics Providers | Tracking status, delivery confirmation | Order fulfillment | Performance of a contract |
| 2.2.3 | Advertising and Analytics Partners | Advertising identifiers, attribution data | Marketing analytics and personalization | Consent where required; Legitimate interests (measuring the effectiveness of our marketing activities) |
| 2.2.4 | Social Login Providers | Name, email, profile picture | Account registration and login | Performance of a contract; Consent where required |
2. Collection and Use of Children’s Information
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 or knowingly permit them to create an account or use the Services.
If we become aware that we have collected personal information from a child under the age of 13 without the necessary consent or other valid legal basis under applicable data protection law, we will take appropriate steps to delete or anonymize such personal information without undue delay, cease further processing where appropriate, and take reasonable measures to prevent any further collection.
If you are a parent or legal guardian and believe that your child has provided us with personal information, please contact us using the contact information provided in Section 10 of this Policy so that we can investigate and take appropriate action.
3. How We Use Cookies and Similar Technologies
We may use Cookies and similar technologies to ensure the normal operation of the basic functions of the Services and enhance your experience. Necessary Cookies are used to support the core functions and secure operation of the Services and do not require your consent. We will use additional Cookies and similar technologies for performance analysis, functionality enhancement, personalization, or other non-essential purposes only with your explicit consent, where required by applicable law.
For more information about the Cookies and similar technologies we use, please refer to our Cookie Policy. Where required by applicable law, you may manage your preferences for non-essential Cookies and similar technologies through our Cookie banner, preference center, or other consent management tools made available through the Services. You may also adjust your browser settings to control or disable certain Cookies, although doing so may affect the availability or functionality of certain features of the Services.
4. How We Disclose Your Personal Information
We disclose your personal information only where necessary to provide the Services, comply with applicable legal obligations, pursue our legitimate interests where permitted by law, or with your consent or other lawful basis under applicable data protection laws. Depending on the purpose of the disclosure, recipients may process your personal information on our behalf as our processors or for their own purposes as independent controllers where permitted by law.
We may disclose your personal information to the following categories of recipients:
4.1 Service Providers and Business Partners
We engage carefully selected third-party service providers to support the operation of our Services. These include:
- cloud infrastructure, hosting, cybersecurity, and technical support providers;
- payment service providers, financial institutions, and fraud prevention partners;
- logistics, warehousing, shipping, customs clearance, and fulfillment partners;
- analytics and advertising service providers; and
- insurance providers and claims administration partners.
These recipients process personal information only where necessary to provide services to us or on our behalf, in accordance with our instructions where applicable, and subject to appropriate contractual, technical, and organizational safeguards.
4.2 Affiliates
We may disclose your personal information within our corporate group where reasonably necessary for internal administration, customer support, security, risk management, compliance, business operations, or other legitimate business purposes consistent with this Policy.
4.3 Legal and Regulatory Authorities
We may disclose personal information where necessary to comply with applicable laws, regulations, judicial proceedings, or lawful requests from public authorities, or where necessary to establish, exercise, or defend legal claims, protect our rights, users, or property, or prevent fraud or security incidents.
4.4 Corporate Transactions
In connection with a merger, acquisition, investment, financing, restructuring, bankruptcy, sale of assets, or other corporate transaction, we may disclose or transfer your personal information where necessary to complete the transaction. Where required by applicable law, we will notify you and implement appropriate safeguards to protect your personal information.
4.5 Other Third Parties with Your Consent or at Your Direction
We may disclose your personal information to other third parties where you request or authorize us to do so, or where such disclosure is otherwise based on your consent or another lawful basis under applicable law.
Whenever we disclose personal information, we do so only to the extent reasonably necessary for the relevant purpose and require recipients to implement appropriate measures to protect your personal information in accordance with applicable data protection laws.
5. How We Protect Your Personal Information
We are committed to protecting the information and have implemented appropriate technical, administrative, and organizational measures designed to safeguard it against unauthorized access, disclosure, alteration, loss, or destruction.
5.1 Security Measures
We use security measures consistent with industry practices, such as encrypted communications (e.g., HTTPS), access controls, authentication mechanisms, and other appropriate safeguards to help protect personal information during transmission and storage. Access to personal information is restricted to authorized personnel and service providers who require such access to perform their job responsibilities.
5.2 Incident Response
We maintain internal policies, procedures, and training programs to promote data security and privacy compliance, and have established procedures for responding to actual or suspected security incidents. Where required by applicable law, we will notify affected individuals and competent authorities of a personal information security incident within the time period and in the manner required by law.
5.3 Security Reminder
While we strive to protect your personal information using reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we encourage you to take appropriate measures to protect your own information when using the Services.
6. How We Store Your Personal Information
We store the personal information collected and generated through the Services on servers located in Singapore. We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing the Services, complying with our legal obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests. We determine the appropriate retention period by considering the nature of the personal information, the purposes for which it is processed, applicable legal requirements, limitation periods, and our legitimate business needs.
If you close your account or request the deletion of your personal information, we will delete, de-identify, or anonymize your personal information within a reasonable period, unless a longer retention period is required or permitted by applicable law, including for tax, accounting, fraud prevention, dispute resolution, or other legal compliance purposes.
In certain circumstances, we may retain your personal information for a longer period where necessary to:
- comply with applicable laws, regulations, legal processes, or regulatory requirements;
- establish, exercise, or defend legal claims;
- cooperate with lawful requests from competent authorities;
- protect the rights, property, safety, or security of us, our users, business partners, or other third parties; or
- fulfill other purposes permitted or required by applicable law.
If we discontinue or materially change the Services, we will stop collecting personal information for the affected Services and, where required by applicable law, provide appropriate notice. Unless otherwise required or permitted by applicable law, we will delete, de-identify, or anonymize the relevant personal information within a reasonable period.
7. International Transfers of Personal Information
As a global business, while personal information is centrally stored in Singapore, certain authorized employees located in Hong Kong and mainland China may, where strictly necessary for legitimate business purposes, remotely access limited personal information stored in Singapore.
Where such remote access or other international transfers are subject to applicable data protection laws, we have implemented appropriate safeguards for those transfers, including the UK Addendum to the EU Standard Contractual Clauses, the European Commission's Standard Contractual Clauses ("SCCs"), or other lawful transfer mechanisms recognized under applicable law.
You may contact us using the details set out in Section 10 to request further information about these safeguards or, where applicable, a copy or summary of the relevant transfer mechanism.
8. Your Privacy Rights
We respect and attach importance to your various rights regarding personal information. In accordance with applicable privacy protection laws, you may legally enjoy the following rights related to personal information:
8.1 Right of Access
You have the right to request confirmation as to whether we process your personal information and, where that is the case, to obtain access to such personal information and related information, including the purposes of processing, the categories of personal information concerned, the categories of recipients, the envisaged retention period, and, where applicable, the source of the personal information if it was not collected directly from you.
8.2 Right to Rectification
You have the right to request that we correct inaccurate personal information concerning you and, taking into account the purposes of the processing, complete any incomplete personal information.
8.3 Right to Erasure
You have the right to request the deletion of your personal information where required by applicable law, including where the personal information is no longer necessary for the purposes for which it was collected, where you withdraw your consent and no other legal basis applies, or where you successfully object to the processing.
Please note that we may retain certain personal information where processing is necessary to comply with a legal obligation, establish, exercise, or defend legal claims, or where otherwise permitted by applicable law.
8.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal information in certain circumstances, including where you contest the accuracy of the personal information, where the processing is unlawful and you oppose its deletion, where we no longer need the personal information but you require it for the establishment, exercise, or defence of legal claims, or while we verify an objection you have raised to our processing.
8.5 Right to Data Portability
Where the processing is based on your consent or is necessary for the performance of a contract and is carried out by automated means, you have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format and, where technically feasible, to request that it be transmitted directly to another controller.
8.6 Right to Object
Where we process your personal information based on our legitimate interests, you have the right to object, on grounds relating to your particular situation, to such processing.
Where we process your personal information for direct marketing purposes, you have the right to object at any time to such processing, including profiling to the extent that it relates to direct marketing.
8.7 Right Not to Be Subject to Automated Decision-Making
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is authorized by applicable law or is necessary for entering into or performing a contract, or is based on your explicit consent.
Where required by applicable law, we will implement appropriate safeguards to protect your rights and interests. We do not currently make decisions based solely on automated processing that produce legal or similarly significant effects on individuals.
8.8 Right to Withdraw Consent
Where we rely on your consent as the legal basis for processing your personal information, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.
8.9 Right to Lodge a Complaint
You have the right to lodge a complaint with the UK Information Commissioner's Office ("ICO") or, where applicable, another competent supervisory authority if you believe that our processing of your personal information infringes applicable data protection laws.
8.10 Exercising Your Rights
You may exercise your privacy rights by contacting us using the contact information provided in Section 10 of this Policy. Before processing your request, we may require information necessary to verify your identity. We will respond to your request without undue delay and, in any event, within the time period required by applicable law. Where permitted by applicable law, this period may be extended where necessary, taking into account the complexity and number of requests. We will inform you of any such extension and the reasons for it.
We generally do not charge a fee for processing your request. However, where permitted by applicable law, we may charge a reasonable fee or refuse to act on a request that is manifestly unfounded or excessive, in particular because of its repetitive nature.
Where we are unable to comply with your request, we will explain the reasons for our decision to the extent required by applicable law.
9. How This Policy Is Updated
We may update this Policy from time to time to reflect changes in our business, the Services, applicable laws, or our personal information processing practices. We will not materially reduce your rights under this Policy without your consent where required by applicable law.
When we update this Policy, we will provide notice as required by applicable law, such as by posting the updated Policy on our website or through other appropriate communication channels. Where the changes are material, we will provide more prominent notice where required by applicable law. Material changes may include:
- significant changes in the purposes, categories, or methods of processing personal information;
- significant changes to the categories of recipients with whom personal information is shared or disclosed;
- significant changes to your privacy rights or the ways to exercise them;
- other changes that may materially affect your rights or interests.
If you do not agree to the updated Policy, you may stop using the Services. To the extent permitted by applicable law, your continued use of the Services after the updated Policy becomes effective constitutes your acknowledgment of the updated Policy.
10. How to Contact Us
If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights, you can contact us through the following methods:
- General Support Email: support@senser.net
- Telephone (General Inquiries): (+86) 400 666 6301.
- Telephone (Privacy Inquiries): (+86) 021-62360699
We will respond to your request within the time period required by applicable law. Where no specific response period is prescribed by applicable law, we will use reasonable efforts to respond within 30 days after verifying your identity. If additional time is required, we will notify you of the reason for the delay and the expected response time, where required by applicable law. If you are not satisfied with our response, you may, where permitted by applicable law, lodge a complaint with the competent data protection authority, or seek other remedies available under applicable law.