Privacy Policy

This website, mobile application and related services ("Services" or “SENSER”) is owned and operated by Inmirror Limited, a company registered in Hongkong, China ("we" or “us”). We are committed to protecting your privacy and have developed this Privacy Policy to describe to you our practices with respect to the personal information we collect from users of the Services we provide.

This Policy applies only to personal information collected by us through the Services. This Policy does not apply to records relating to job applicants or employees, or to any third-party websites, applications, products, or services that are not owned or operated by us, including third-party websites, applications, or social media platforms that may be accessed through links, plug-ins, widgets, or similar technologies provided through our Services. Your interactions with such third parties are governed by their own privacy policies and terms. We encourage you to review those policies carefully.

If you have any questions, concerns or complaints about our privacy policy or data collection, processing practices, or if you would like to report any security breach to us, please send an email to the following address: support@senser.net.

This Policy will help you understand the following contents:

1. How We Collect and Use Your Personal Information

When you use our Services, some of the information we collect is provided by you, some is collected automatically, and some may be collected from other sources. Our data collection will be limited to what is appropriate, relevant and reasonably necessary.

We will collect and use your personal information in accordance with the principles of legality, legitimacy, necessity, and transparency, based on the purposes stated in this Policy. If we use your personal information for other purposes not specified in this Policy or collect your personal information for other specific purposes, we will inform you in a reasonable manner and obtain your consent if required by laws and regulations.

(I) How We Collect Your Personal Information

1.1 Information You Provide Directly

The functions of SENSER include purchasing products, account management, newsletter subscription, customer support, and order fulfillment. To provide these functions and services, we may collect and process certain personal information as described in this Policy. If you refuse to provide the following information, we may be unable to provide the corresponding services or functionalities.

Purchase of Goods

When you place an order through our website or mobile application, we collect information necessary to process and fulfill your purchase, including:

Email address;
Country/Region;
First name and last name;
Shipping address;
Billing address;
City;
Postcode;
Phone number;
Limited payment-related information, such as the payment method used, payment status, transaction reference, and truncated payment card number where applicable;
Order details, including purchased products, transaction records, order number, and delivery preferences.

We use this information to process payments, fulfill and deliver your orders, communicate with you regarding your purchase, provide after-sales services, prevent fraud, and comply with legal and accounting obligations.

Identity Verification and Customs Clearance

For international shipments where required by applicable laws, customs regulations, or import/export requirements, we may collect:

Consignee name.

This information is used solely for customs declaration, clearance, regulatory compliance, and shipment delivery purposes. We may share such information with customs authorities, logistics providers, and authorized service partners as required by law.

Account Registration and Login

To create and manage your SENSER account, you may be required to provide:

Email address;
Password;
First name and last name.

You may also choose to provide additional profile information, including:

Nickname;
Other optional account details.

We use this information to create and authenticate your account, provide access to the Services, maintain account security, verify your identity, facilitate account recovery where applicable, communicate with you regarding your account, save your preferences and order history, and provide customer support and account-related services.

Please note that creating an account is not a prerequisite for placing an order, and you may choose to complete purchases as a guest. However, registering an account allows you to enjoy additional benefits, such as receiving promotional coupons, accessing membership rewards, tracking your order history more conveniently, and enjoying a more personalized shopping experience.

Marketing Communications Subscription

If you subscribe to receiving marketing communications, promotional offers, product updates, or event information from SENSER, we may collect:

Email address;
Country or region;
Shopping bag.

We use this information to send you marketing communications, personalize marketing content, and measure the effectiveness of our marketing campaigns. You may withdraw your consent and unsubscribe from marketing communications at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

Customer Support

When you contact us for customer support, inquiries, complaints, warranty claims, returns, refunds, or dispute resolution, we may collect:

Name;
Email address;
Phone number;
Account information;
Order information;
Communication records, including emails, chat messages, call recordings, and correspondence;
Photos, videos, or other materials you voluntarily provide to help us investigate and resolve your issue.

We use this information to verify your identity, respond to your requests, resolve disputes, improve our products and services, and maintain records of customer interactions.

1.2 Information We Collect Automatically

On the premise of complying with laws and regulations, to ensure the security, stability, and proper functioning of our Services, we may automatically collect certain information when you access or use the SENSER website, mobile applications, or related services.

Some of this information, when considered alone, may not directly identify you as an individual; however, when combined with other information we hold or obtain, it may be capable of identifying you. In such cases, we will treat and protect this information as personal information in accordance with applicable laws and this Policy.

Device and Technical Information

When you access or interact with our Services, we may automatically collect certain technical information about your device and network environment, including:

IP address;
Device identifiers;
Advertising identifiers (where applicable)
Cookie identifiers and similar online identifiers;
Browser type and version;
Operating system and device model;
Language preferences;
Time zone settings;
Device settings and configuration information;
Session identifiers.

We use this information to ensure the security and proper operation of our Services, troubleshoot technical issues, prevent fraudulent activities, and improve user experience.

Usage and Activity Information

We may automatically collect information regarding how you interact with our Services, including:

Pages visited and time spent on pages;
Products viewed, searched for, or added to shopping carts;
Purchase and transaction history;
Referral URLs;
Clickstream data;
Date and time of access.

We use this information to analyze user behavior, improve website functionality, personalize content and recommendations, evaluate marketing effectiveness, and enhance our products and services.

Security and Fraud Prevention Information

To protect our Services, users, and business operations, we may automatically collect and analyze information relating to account activity, login attempts, transaction patterns, device characteristics, crash reports, diagnostic information, performance logs, error reports, and other indicators that help us identify, investigate, and prevent fraudulent, unauthorized, or illegal activities.

1.3 Information We Receive from Third Parties

Subject to applicable laws, we may obtain personal information about you from third-party sources to facilitate our business operations, provide our Services, and improve user experience.

Payment Service Providers

When you make a purchase, our payment service providers may provide us with information related to your transaction, including:

Payment confirmation status;
Transaction identifiers;
Payment method details (in masked or limited form);
Billing address;
Fraud prevention and risk assessment results.

We use this information to process and confirm your payments, complete transactions, prevent fraudulent activities, comply with financial and legal obligations, and provide customer support related to billing and payments. We do not generally receive or store complete payment card information unless necessary and permitted by applicable law.

Shipping and Logistics Providers

Our shipping carriers, logistics providers, and customs brokers may provide us with information regarding:

Delivery status;
Shipment tracking information;
Delivery confirmation;
Customs clearance status；
Address validation results.

We use this information to fulfill and deliver your orders, track shipments, manage logistics operations, handle customs clearance, resolve delivery issues, and provide timely customer support.

Advertising, Analytics, and Marketing Partners

We may receive information from advertising networks, analytics providers, and marketing partners, including:

Advertising identifiers；
Marketing attribution data；
Website interaction information；
Campaign performance metrics.

We use this information to analyze user behavior, understand customer preferences, improve the relevance and effectiveness of our advertising and marketing campaigns, personalize content and promotions, and optimize our products and services.

Social Media Platforms and Third-Party Login Services

If you choose to register, log in, or interact with our Services through a third-party platform (such as Google, Facebook, Instagram, Apple, or similar services), we may receive information associated with your account, including:

Name；
Email address；
Account identifier.

The information we receive depends on your privacy settings and permissions on the relevant platform. We use this information to facilitate account registration and login, authenticate your identity, simplify your access to our Services, personalize your user experience, and provide customer support.

(II) How We Use Your Personal Information

We collect and use your personal information for the following commercial or business purposes:

To Provide and Deliver Our Services

We use your personal information to create and manage your account, process and fulfill orders, arrange payment processing, deliver products, provide after-sales services, facilitate customs clearance where required, administer our business operations, and otherwise provide the products, services, and functionalities you request.

To Communicate with You and Provide Customer Support

We use your personal information to communicate with you regarding your account, orders, transactions, inquiries, complaints, returns, refunds, warranty claims, and other customer service matters, verify your identity where necessary, respond to your requests, resolve disputes, and monitor or record customer communications for quality assurance, training, and service improvement purposes where permitted by applicable law.

To Improve and Personalize Our Services

We use your personal information to understand how users interact with our Services, analyze customer preferences and purchasing history, improve our products and services, develop new features, personalize your experience and recommendations, conduct internal analytics, and enhance the effectiveness of our website, applications, and marketing activities. We may also use aggregated or de-identified information for research, analytics, and business purposes.

To Send Marketing and Promotional Communications

Subject to applicable laws and, where required, your consent, we may use your personal information to send newsletters, product updates, promotional offers, event information, and other marketing communications, personalize marketing content and product recommendations based on your interests and previous interactions with our Services, and measure the effectiveness of our marketing campaigns.

To Maintain Security and Prevent Fraud

We use your personal information to maintain the security, integrity, and availability of our Services, verify identities, detect, investigate, and prevent fraud, payment-related risks, unauthorized access, cyberattacks, and other illegal or harmful activities, and protect the rights, property, and safety of SENSER, our users, and third parties.

To Comply with Legal Obligations

We may use your personal information as necessary to comply with applicable laws, regulations, legal processes, governmental requests, customs and tax requirements, enforce our agreements and policies, facilitate corporate transactions (such as mergers, acquisitions, reorganizations, or sales of assets), and establish, exercise, or defend legal claims.

2. Collection and Use of Children’s Information

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13 or knowingly permit them to register for an account or use the Services. If you are a parent or legal guardian and believe that a child under the age of 13 has provided us with personal information without your consent, please contact us using the contact information provided in Section 9 of this Policy.

Upon verification, we will take appropriate measures as required by applicable law, including deleting or de-identifying the relevant personal information, ceasing further processing where appropriate, and taking reasonable steps to prevent further collection of such information.

3. How We Use Cookies and Similar Technologies

We may use Cookies and similar technologies to ensure the normal operation of the basic functions of the Services and enhance your experience. Necessary Cookies are used to support the core functions and secure operation of the Services and do not require your consent. We will use additional Cookies and similar technologies for performance analysis, functionality enhancement, personalization, or other non-essential purposes only with your explicit consent, where required by applicable law.

For more information about the Cookies and similar technologies we use, please refer to our Cookie Policy. Where required by applicable law, you may manage your preferences for non-essential Cookies and similar technologies through our Cookie banner, preference center, or other consent management tools made available through the Services. You may also adjust your browser settings to control or disable certain Cookies, although doing so may affect the availability or functionality of certain features of the Services.

Some web browsers or browser extensions may transmit privacy preference signals, such as the Global Privacy Control ("GPC"). Where required by applicable law, we will process legally recognized browser-based opt-out preference signals in accordance with applicable legal requirements.

4. How We Disclose Your Personal Information

We disclose your personal information only where necessary to provide the Services, comply with applicable legal obligations, protect our legitimate business interests, or with your authorization or as otherwise permitted or required by applicable law. Depending on the purpose of the disclosure and the role of the recipient, we may disclose your personal information to service providers or contractors acting on our behalf, or to other third parties in the limited circumstances described below.

4.1 Disclosure to Service Providers or Contractors

To the extent permitted by law, we may disclose part of your personal information to service providers or contractors due to business or commercial purposes. Such service providers or contractors may process your personal information only on our behalf, within the scope of our instructions, in accordance with applicable laws, this Policy, and the applicable contractual arrangements. We may disclose your personal information to the following categories of service providers or contractors:

Cloud Infrastructure and Technical Service Providers

We may disclose personal information to cloud infrastructure providers, data hosting providers, and other technical service providers to provide cloud computing, data hosting, storage, backup, cybersecurity, system maintenance, troubleshooting, analytics, fraud prevention, and other technical support services necessary for the operation, security, and improvement of the Services.

Payment and Financial Service Providers

Where necessary to process payments, issue refunds, verify payment information, prevent fraudulent or unauthorized transactions, or comply with applicable financial, accounting, tax, or anti-money laundering requirements, we may disclose the minimum personal information necessary to payment processors, payment service providers, financial institutions, fraud prevention service providers, or other payment-related partners solely for the purpose of providing the requested Services.

Logistics and Warehousing Service Providers

Where necessary to process and fulfill your orders, arrange shipping and delivery, manage warehousing, inventory, returns or exchanges, or facilitate cross-border fulfillment, we may disclose the minimum personal information necessary (such as your name, contact details, shipping address, and order information) to logistics providers, warehousing and fulfillment partners, shipping carriers, customs clearance service providers, or other fulfillment partners solely for the purpose of providing the requested Services.

Analytics and Advertising Service Providers

We may disclose certain personal information, such as online identifiers, device information, and information about your interactions with our Services, to analytics providers and advertising service providers that assist us in measuring the effectiveness of our advertising campaigns, performing analytics, preventing fraud, personalizing content, and improving our Services. Such service providers process personal information only on our behalf and in accordance with our instructions.

We disclose only the minimum amount of personal information reasonably necessary to achieve the above purposes. We require all service providers and contractors to protect your personal information through written agreements and appropriate technical and organizational safeguards. If you choose not to allow the processing of personal information that is necessary for providing certain Services, some features or functionalities may become unavailable.

4.2 Disclosure to Other Third Parties

Respecting your privacy is one of our fundamental principles. We do not disclose your personal information to third parties for their own independent marketing or commercial purposes unless we have your consent or are otherwise permitted or required by applicable law. We may disclose your personal information to other third parties only in the following limited circumstances:

Legal Obligations or Government Requirements

We may disclose your personal information where we reasonably believe such disclosure is necessary to comply with applicable laws, regulations, legal processes, or enforceable requests from competent authorities, or to establish, exercise, or defend our legal rights.

We may disclose your personal information to third parties where you have expressly requested or authorized us to do so, or where such disclosure is otherwise based on your consent.

Corporate Transactions

In the event of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or other corporate transactions, your personal information may be disclosed or transferred as part of the transaction. In such circumstances, we will disclose only the personal information reasonably necessary for the transaction, require the recipient to continue protecting your personal information in accordance with applicable law, and provide notice or obtain your consent where required by applicable law.

In such cases, we will: (a) disclose personal information only to the extent necessary for the transaction; (b) require the recipient to continue to protect your personal information in accordance with standards no lower than those set forth in this Policy; (c) provide you with corresponding notice and seek your consent if required by law.

Affiliates and Group Companies

We may disclose your personal information to our parent companies, subsidiaries, affiliates, or other companies under common control where reasonably necessary for internal administration, customer support, compliance, risk management, fraud prevention, security management, or other legitimate business purposes consistent with this Policy.

5. How We Protect Your Personal Information

We are committed to protecting the information and have implemented reasonable technical, administrative, and organizational measures designed to safeguard it against unauthorized access, disclosure, alteration, loss, or destruction.

5.1 Security Measures

We use security measures consistent with industry practices, such as encrypted communications (e.g., HTTPS), access controls, authentication mechanisms, and other appropriate safeguards to help protect personal information during transmission and storage. Access to personal information is restricted to authorized personnel and service providers who require such access to perform their job responsibilities.

5.2 Incident Response

We maintain internal policies, procedures, and training programs to promote data security and privacy compliance, and have established procedures for responding to actual or suspected security incidents. Where required by applicable law, we will notify affected individuals and competent authorities of a personal information security incident within the time period and in the manner required by law.

5.3 Security Reminder

While we strive to protect your personal information using reasonable safeguards, no method of transmission over the Internet or electronic storage is completely secure. Accordingly, we encourage you to take appropriate measures to protect your own information when using the Services.

6. How We Store Your Personal Information

We store the personal information collected and generated through the Services on servers located in Singapore. We retain your personal information only for as long as reasonably necessary to fulfill the purposes described in this Policy, including providing the Services, complying with our legal obligations, resolving disputes, enforcing our agreements, and protecting our legitimate business interests. If you close your account or request the deletion of your personal information, we will delete, de-identify, or anonymize your personal information within a reasonable period, unless a longer retention period is required or permitted by applicable law, including for tax, accounting, fraud prevention, dispute resolution, or other legal compliance purposes.

In certain circumstances, we may retain your personal information for a longer period where necessary to:

comply with applicable laws, regulations, legal processes, or regulatory requirements;
establish, exercise, or defend legal claims;
cooperate with lawful requests from competent authorities;
protect the rights, property, safety, or security of us, our users, business partners, or other third parties; or
fulfill other purposes permitted or required by applicable law.

If we discontinue or materially change the Services, we will stop collecting personal information for the affected Services and, where required by applicable law, provide appropriate notice. Unless otherwise required or permitted by applicable law, we will delete, de-identify, or anonymize the relevant personal information within a reasonable period.

7. Your Privacy Rights

We respect and attach importance to your various rights regarding personal information. In accordance with applicable U.S. privacy protection laws, you may legally enjoy the following rights related to personal information if the legal application conditions are met (the specific scope of rights may vary depending on the state you are in):

7.1 Right to Know and Access

We explain how we collect, use, and disclose personal information through this Policy and strive to maintain transparency in processing activities. Subject to legal requirements, you have the right to request us to disclose the following information: (1) the categories of personal information about you collected by us during the relevant period; (2) the categories of sources of such personal information; (3) the commercial or business purposes for which we collect and use personal information; (4) the categories of third parties or service providers to whom we disclose personal information; and (5) if applicable, the categories of personal information we sell or share and the relevant objects.

7.2 Right to Correction

If you find that the personal information about you held by us is inaccurate or incomplete, you have the right to request us to correct it. You can contact us through the methods listed in Section 9 of this Policy, and we will promptly handle your correction request in accordance with the requirements of applicable laws after verification.

7.3 Right to Deletion

Subject to statutory restrictions, you have the right to request us to delete the personal information collected from you. Please note that in the following circumstances, we may legally refuse or partially refuse your deletion request:

To complete the transaction associated with the collection of personal information or to perform the contractual obligations between you and us.
To detect security incidents, prevent or investigate fraud, malicious, or illegal activities.
To identify and fix system errors and ensure the normal operation of existing functions.
To comply with applicable laws and regulations or perform legal obligations.

If your deletion request is legally accepted, your relevant personal information will be deleted or de-identified and removed from our systems to the extent technically feasible. Some information may be retained in the backup system for a reasonable period of time, but we will promptly delete it when the system is updated or rotated.

Currently, we do not sell your personal information, nor do we share your personal information for the purpose of cross-context behavioral advertising. Where the law grants this right, you have the right to request us to stop selling or sharing your personal information. Please understand that if the disclosure of relevant information is necessary to fulfil the contract between you and us or to provide the services you requested, your exercise of this right may affect our provision of relevant services to you.

7.5 Right to Opt-Out of Interest-Based Advertising or Other Targeted Advertising

To the extent permitted by applicable law, you have the right to opt out of the processing of your personal information for targeted advertising or interest-based advertising, which generally means advertising selected based on your activities over time and across non-affiliated websites, applications, or online services. We do not currently engage in such advertising. Our use of your interactions with the Services, preferences, or purchase history solely to personalize your experience or provide product recommendations within the Services. Where our processing constitutes targeted advertising under applicable law, you may exercise your opt-out rights by contacting us using the methods described in Section 7.11 of this Policy.

7.6 Right to Refuse Automated Decision-Making

Where applicable law grants you this right, you may request not to be subject to a decision based solely on automated processing, including profiling, where such decision produces legal or similarly significant effects on you. We may use profiling to personalize your experience and provide product recommendations, but we do not use solely automated processing to make decisions that produce legal or similarly significant effects on you.

7.7 Right to Restrict the Use and Disclosure of Sensitive Personal Information

We generally do not collect or process sensitive personal information unless it is necessary to provide the Services or features you request. Where required by applicable law, we will obtain your consent before collecting or processing your sensitive personal information. Where applicable law grants you such right, you may also withdraw your consent or request that we limit our use or disclosure of your sensitive personal information by contacting us using the methods described in Section 7.11 of this Policy.

Please note that if you withdraw your consent or request that we limit our use of sensitive personal information, certain features that rely on such information may not function properly or may become unavailable.

7.8 Right to Data Portability

To the extent permitted by law, you may obtain a copy of your personal information and request the transfer of your personal information to a designated personal information controller or processor.

7.9 Right to Explanation

To the extent permitted by law, you have the right to request us to explain how we collect, use, disclose, store, and protect your personal information, as well as the rules and purposes for which we process personal information.

7.10 Right to File a Complaint

You have the right to file a complaint with the relevant data protection or consumer protection regulatory authority in your state or region regarding our processing of personal information.

7.11 Exercising Your Rights

You may exercise your privacy rights by contacting us using the contact information provided in Section 9 of this Policy. Before processing your request, we may require you to provide information necessary to verify your identity. We will respond within the time period required by applicable law.

We generally do not charge a fee for processing your request. However, where permitted by applicable law, we may charge a reasonable fee or decline to act on requests that are manifestly unfounded, excessive, repetitive, technically infeasible, or otherwise permitted to be refused under applicable law.

In the following circumstances, in accordance with the requirements of laws and regulations, we may not be able to respond to your request:

Directly related to the performance of legal obligations;
Involving national security, public safety, or major public interests;
Related to criminal investigations, litigation, or law enforcement activities;
There is reasonable evidence that the request constitutes an abuse of rights;
May seriously harm the legitimate rights and interests of you or others;
Involving trade secrets or other information protected by law;
Other circumstances specified by laws and regulations.

If we decline to act on your request, we will explain the reasons for our decision and, where applicable law grants you such right, inform you how to submit an appeal. If you authorize an agent to submit a request on your behalf, we may require proof of the agent's authorization and, where permitted by applicable law, require you to verify your identity directly with us.

8. How This Policy Is Updated

We may update this Policy from time to time to reflect changes in our business, the Services, applicable laws, or our personal information processing practices. We will not materially reduce your rights under this Policy without your consent where required by applicable law.

When we update this Policy, we will provide notice as required by applicable law, such as by posting the updated Policy on our website or through other appropriate communication channels. Where the changes are material, we will provide more prominent notice where required by applicable law. Material changes may include:

significant changes in the purposes, categories, or methods of processing personal information;
significant changes to the categories of recipients with whom personal information is shared or disclosed;
significant changes to your privacy rights or the ways to exercise them;
other changes that may materially affect your rights or interests.

If you do not agree to the updated Policy, you may stop using the Services. To the extent permitted by applicable law, your continued use of the Services after the updated Policy becomes effective constitutes your acknowledgment of the updated Policy.

9. How to Contact Us

If you have any questions, comments, or suggestions about this Privacy Policy, or if you wish to exercise your privacy rights (such as access, correction, deletion, or refusal to sell personal information, etc.), you can contact us through the following methods:

General Support Email: support@senser.net
Telephone (General Inquiries): (+86) 400 666 6301.
Telephone (Privacy Inquiries): (+86) 021-62360699

We will respond to your request within the time period required by applicable law. Where no specific response period is prescribed by applicable law, we will use reasonable efforts to respond within 30 days after verifying your identity. If additional time is required, we will notify you of the reason for the delay and the expected response time, where required by applicable law. If you are not satisfied with our response, you may, where permitted by applicable law, submit an appeal or lodge a complaint with the competent data protection or consumer protection authority, or seek other remedies available under applicable law.

Privacy policy