We understand that sometimes customers may need to cancel their orders. Orders are eligible for cancellation during Reviewing. If the order has been prepared for shipment cancellation requests will not be accepted.
Once your cancellation is confirmed, we will refund to your original payment method. Refunds are generally processed within 10 working days, it is important to note that some banks may take longer to process refunds, and SENSER has no control over this process.
How to cancel your order
Should you wish to cancel your item, here's is what to do:
Go to the "My orders" page.
Find the the order you want to cancel and click to see the order details.
Click the "Cancel item" button positioned below your item.
Follow the prompts to cancel your order.